phone number has not been verified through Digital Banking before, you will be required to receive and enter a one-time verification code. Then, select Get Started to review and accept the Zelle Terms of Service. To get started, log in to Digital Banking and select the “Send Money with Zelle ®” quick option. You can send, request, or receive money with Zelle. Comments can be added in the additional information section. Next, select the Type of Dispute of Online Bill Pay Claim and once in the form, select the Payment Investigation Type of Payee Did Not Receive Payment. If a payment was made in error, please select Transaction Dispute, found in the Self-Service Forms tab under the Other Services icon. You cannot place a stop payment on an electronic payment request once it is submitted.If your bill payment was sent electronically (via an ACH transaction): Next, select the Type of Dispute of Online Bill Pay Claim and once in the form, select the Payment Investigation Type of Stop Payment. To place a stop payment, please select Transaction Dispute, found in the Self-Service Forms tab under the Other Services icon.Please note that the payee may assess a returned check fee for the stop payment, for which First Horizon Bank will not be responsible. Once a stop payment has been placed, it may take up to five business days for funds to be returned to your account.You may not place a stop payment if the check has already been cashed by the payee. We cannot guarantee a stop payment for 24 hours. If your check request has already been processed, a stop payment may be placed for a fee of $20.If your bill payment was sent as a check: Eastern Time on the date scheduled to be processed. Future-dated payments can be modified or deleted until 9:00 p.m.
Therefore, once a same-day payment request is submitted, it cannot be modified or deleted by you or First Horizon Bank. Same-day bill payment processing begins immediately after you initiate it. Funds deposited may be subject to additional holds. After review, the status will be updated to either “Approved” or “Rejected.” Once approved, your deposit should appear in your account by the next business day. The status will appear as “Submitted” until the item has been reviewed. Once you have submitted a check for deposit, the status of that check will appear in the History tab. Next, type in the amount of the check and select which account to deposit the funds into and select Submit.Next, take a picture of the back of the check following the same steps and tap on Use.When the image is acceptable our auto capture feature will take the picture for you. Take a picture of the front of the check by following the guidance feature.(Device may prompt you to allow access to your camera.) Tap on the account to choose the account.Sign in to Mobile Banking and select Mobile Deposit in the lower bar menu.The endorsement should read: For Deposit Only to First Horizon Bank Account of. Before you begin, properly endorse your check.
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